Privacy Policy

1. Who We Are

Sachi Michi is a brand operated by KNG Food & Beverages, registered in Udaipur, Rajasthan. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, ordering platforms, or any other channel.

2. Information We Collect

We may collect the following information when you place an order, fill out a form, or contact us:

• Full name and contact details (phone, email)
• Delivery address
• Order history and preferences
• Payment information (processed securely through third-party gateways — we do not store card details)
• Device and usage data when you visit our website

3. How We Use Your Information

• To process and fulfil your orders
• To communicate order status and updates
• To respond to queries or complaints
• To improve our products and services
• To send occasional updates about Sachi Michi (you may opt out at any time)

4. Data Sharing

We do not sell your personal data. We may share your information only with:

• Delivery partners (for order fulfilment)
• Payment processors (for secure transactions)
• Regulatory authorities (where required by law)

5. Data Retention

We retain your data for as long as necessary to provide our services or as required by applicable law. You may request deletion of your personal data by contacting us.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact our Grievance Officer.

7. Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

8. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

9. Contact & Grievance