Cancellation & Refund Policy

This Cancellation & Refund Policy applies to orders placed through the official Sachi Michi website and other ordering channels operated or authorised by KNG Food & Beverages.

1. Order Cancellation

Because Sachi Michi products are prepared fresh after an order is received, orders may not be cancelled once preparation has commenced. Customers are requested to carefully verify the following before completing payment:

• Selected products and quantity
• Outlet, pickup or delivery option
• Delivery address and contact information

2. Cancellation Before Preparation

If an order has not yet entered preparation, Sachi Michi may, at its discretion, accept a cancellation request. Where cancellation is accepted, the eligible refund will be processed through the applicable payment method.

3. Cancellation Due to Sachi Michi

If we are unable to fulfil an accepted order due to product unavailability, outlet closure, operational failure, technical error, or payment processing error, we may cancel the order and initiate an applicable refund.

4. Incorrect Order

If you receive an item materially different from what you ordered, please contact us as soon as possible. We may request your order number, photographs of the received product, and a description of the issue. After verification, we may provide a replacement, credit, or refund.

5. Missing or Damaged Items

If an item is missing or arrives materially damaged, please contact us promptly. We will investigate and, where appropriate, provide a replacement, refund, or other suitable resolution.

6. Quality Complaints

If you believe there is a quality issue with a product, please contact us as soon as possible after receiving the order. For food-safety-related concerns, contact us immediately with relevant details.

7. Payment Failure / Amount Debited

If your payment has been deducted but the order was not successfully created, please do not place a duplicate order immediately. We will verify the payment status. If payment is confirmed but the order cannot be fulfilled, the applicable refund will be initiated. Crediting time depends on your payment provider and banking institution.

8. Refund Processing

Approved refunds will generally be processed through the original payment method where technically and operationally possible. Sachi Michi is not responsible for delays caused solely by banks, payment gateways, or other financial institutions.

9. Promotional Orders

Orders placed using promotional discounts, coupons, or credits may be subject to additional cancellation and refund conditions specified with the relevant promotion.

10. Contact Us